Internal mechanical failure is the failure of 1 or more of any of the moving, mechanical components found within a hard drive or other data storage device.

Intermittent failure is when your hard drive or other storage device (such as a USB flash drive or external hard drive) fails to operate reliably and on a consistent, regular basis. In some instances, isolating the exact fault or cause of the intermittent device failure may not be possible.

Physical media damage can occur when a head has actual physical contact with the surface of platter. When coming into contact with the platter, the heads dig into the platter – subsequently removing one or more pieces of the media. As the splatter spins, debris can be scattered, which causes data reading errors.

Media corruption damage can affect the magnetic information stored on the device. This type of corruption can affect both the data you have stored on your hard drive (such as photos, videos, spreadsheets and documents), as well as the critical drive servo information, which controls the positioning of the heads themselves.

Electronics failure is the failure of the circuitry within a hard drive or other storage device. This is a serious problem because a storage device’s circuitry essentially serves as the “brain” of the drive.

Even when internal mechanical failure, intermittent failure, physical media damage, media corruption, electronics failure or a combination of these common hard drive failures have occurred, it may still be possible for PC1 Data Recovery in Grand Rapids, Michigan to recover your priceless data and momentos including family photos and pictures, work presentations, spreadsheets and documents, Adobe PDF files, Word, Excel and Powerpoint files and many more types of data and files.

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Drop Off Form

We are open for Business !

Our Kenmoor Office is open M-F 8am to 3:30. If you arrive at this location and it is closed you may drop off your equipment at the UPS Store as outlined below. Please see the UPS Store expanded hours. Please make sure to write the PC1 Data Recovery and PO Box G-136 on your package before dropping off.  The UPS Store address is 2500 East Beltline S.E. PO Box G-136 Grand Rapids Mi.                      

  Please follow the instructions below when dropping off your equipment at the UPS Store.

  • Please package your equipment in an envelope or box, and write your name, address and phone on the outside of it. In addition you must write the name of our company and the address, especially the Box number G-136, on the outside of the box as well.

  You MUST include the data recovery form which can be printed from our web site,, look for the small tab on the right side of the home screen that says Data Recovery Form. Please fill the form out completely and sign it and include it in the box.

  • Please print our address as shown below on the outside of the box or envelope.  Include your name and address as well.
  • PC1DataRecovery 2500 East Beltline, Suite G-136 Grand Rapids Mi 49546

  You may drop off your drive at the UPS Store at the hours listed below.

 Please tell the UPS Employees this is for PC1DataRecovery and provide them with the box number (G-136) you have written on the box.

There are new expanded hours.

M-F 8:00 – 7:00

Sat 10:00 – 3:30

Sun 11:00 – 4:00


                Thank you for your cooperation during these unprecedented times.